Recovery

When a retryable payment fails, Foxhound attempts a quiet retry before any customer ever sees an email. If the quiet retry works, the customer is never bothered.

Only after the silent retry window closes does the first dunning email go out, and it carries a hosted card-update link.

Declines are classified as soft, network, expired, or fraud. Fraud declines are never retried. The other three categories get a sequence tuned to what is actually wrong with the payment, spread across 30 days.

A recovery is billable only when a Foxhound action provably preceded payment: a scheduled retry succeeded, a dunning email was clicked or otherwise engaged (not just opened), or a card was updated through a Foxhound page. Everything else is Stripe's own baseline recovery, recorded and shown to you, never billed.